🧾 Refund & Return Policy
At Concrete Kreation, each piece is handcrafted with care and intention. While we strive to ensure every product reaches you in perfect condition, we understand that sometimes returns may be necessary. Please read our policy carefully.
🗓️ Return Window
We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.
✅ Eligibility for Return
To be eligible for a return, your item must meet the following conditions:
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Unused and in the same condition that you received it
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In original packaging with tags (if applicable)
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Proof of purchase (order confirmation or receipt) must be provided
📦 How to Initiate a Return
To request a return, please email us at sales@concretekreation.com within 7 days of receiving your order. Include:
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Your order number
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Reason for the return
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An unboxing video showing the issue clearly (mandatory for damage or wrong product claims)
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Clear photos of the product (if applicable)
🔴 Note: Claims for damaged, missing, or incorrect items will not be accepted without a complete unboxing video starting from package opening. This helps us assess the issue and process your return or replacement smoothly.
If your return is approved, we’ll provide instructions on how and where to send the item back.
We do not provide return pickups or pre-paid shipping labels. Customers must arrange and bear the cost of return shipping.
❌ Non-Returnable Items
Some items are non-returnable, including:
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Personalized or custom-made products
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Clearance sale or discounted items
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Free promotional items or specific gifting combos
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Wholesale orders (once dispatched)
⚠️ Defective or Wrong Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We’ll inspect the case and offer a:
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Replacement product, or
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Refund or store credit, depending on availability
📍 Return Shipping Address
Approved returns must be shipped to the following address:
Concrete Kreation
P‑43 Sangam Colony, Road No. 14
Sikar Road, VKI Area
Jaipur, Rajasthan – 302013
📞 +91 9509612828
🔄 Restocking Fees
We do not charge any restocking fees for returned products.
💳 Refund Processing
Once we receive and inspect your return, we’ll notify you of the approval status.
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If approved, your refund will be processed within 3 working days.
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Refunds are issued via your original payment method (UPI, Credit Card, etc.).
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Please allow time for your bank or card issuer to reflect the refund in your account.
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Shipping and GST charges are non-refundable for retail orders.
🙏 Questions?
If you have any questions or need support, reach out to us at:
📩 sales@concretekreation.com
📞 +91 9509612828
We’re here to help make your shopping experience smooth and transparent.
